Shipping estimates to US customers will usually be a line item in the order. Shipments under 100 pounds will be
delivered via UPS Ground. Shipments 100 lbs and over, or shipments with a length over 90 inches, will be delivered
via common carrier. We recommend that you utilize the liftgate service for items 100 pounds and over. Liftgate
Service lowers the shipment from the delivery vehicle to curbside and does not include inside delivery, un-crating or
installation. The fee for Liftgate Service varies between Residential and Commercial delivery addresses, which are
managed by you in your Customer Profile or during checkout using our Shipping Calculator. We are unable to deliver
to Post Office Boxes or to APO/FPO addresses.
If our shipping carrier determines that your address is inaccessible for delivery, please contact
atlasrestaurantsupply.com Customer Service at 800-333-2001 (8:30 a.m. - 5:00pm EST, M-F) immediately so that
we may assist you in making other arrangements. This may involve final delivery at the nearest shipping terminal.
In whatever manner you receive a delivery, please note that it remains your responsibility to follow our Rules of
Most orders arrive within 5 ? 14 days from completion of your order. Special Orders, orders for furniture or large
equipment may take longer. You can track the progress of your delivery by clicking on "Order Status" after you
have placed your order. All displayed transit times are estimates only and do not include day of pickup. Pickup
dates are not guaranteed. If delivery of your shipment is date sensitive, or if your shipping address requires
special consideration (such as being rural or difficult to access), please note all deliveries are subject to schedules
determined by the shipper and allow for ample delivery time. We are not responsible for unforeseen delays by the
manufacturer or the freight carrier.
Occasionally, there may be an error in automated estimation of shipping charges, and atlasrestaurantsupply.com
reserves the right to increase shipping costs on orders. atlasrestaurantsupply.com will contact Customer if there is a
change in shipping cost, and Customer approval must be received before an item with a shipping price change ships.
Alaska and Hawaii
Currently, shipping is ONLY available in the continental United States.
Unless specifically identified 'FOR RESIDENTIAL USE,' all equipment is intended for commercial use only. Most
warranties, if any, are void if equipment is installed or utilized in other than a commercial application. Additionally,
if install venue is remote, or to an island or other venue not readily accessible, additional travel time may not be
covered. Warranties valid only in the 50 United States. Refer to the warranty provided by the manufacturer for
atlasrestaurantsupply.com is not responsible for taxes, if any, specific to delivery jurisdiction.
Rules of Receiving
Care is taken when packing your order and all equipment is inspected before shipping, but on occasion a shipment
may be lost or damaged in transit. At the time your shipment is received, it is your responsibility to follow these
Before you sign the delivery receipt (or bill of lading), and before the driver departs:
- Verify the number of cartons.
- Open, unpack and thoroughly inspect your shipment for any damage.
- If damage or shortages are discovered, you must make a notation on all copies of the freight bill describing
the damage or shortage in detail.
- It is your right to refuse any shipment that shows signs of damage or shortage at the time of delivery.
- Your signature on the delivery receipt is an acknowledgement that the shipment was received in good
condition and without damage or shortage.
- If the driver demands to leave before all portions of your shipment have been inspected, note on the delivery
receipt (near your signature) that the driver would not allow for inspection.
- If you have questions during delivery, please call atlasrestaurantsupply.com Customer Service at 800-333-2001 (8:30 a.m. - 5:00pm EST, M-F).
If concealed damage is discovered:
- Save all shipping cartons and packing materials.
- Immediately request an inspection by the carrier and file a freight claim.
If packing materials are not saved, your opportunity to recover damages will be restricted. Failure to follow any of the
above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages.
The freight carrier is responsible for loss or damage. It is your responsibility to file all claims with the
freight carrier in a timely fashion in accordance with their terms and conditions.
Redelivery or Reconsignment
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees
may apply. You are responsible for such additional fees, if any, and your credit card will be charged. The freight
company will not deliver to an address different from the original order.
Once a shipment is in transit, you may not change the delivery address (also known as reconsignment).
If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be
responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees and
any additional fees that may be incurred by atlasrestaurantsupply.com. (Except for damaged equipment refused at
time of delivery only.)
We reserve the right to select the shipping method on all quoted shipments. Please contact
atlasrestaurantsupply.com Customer Service at 800-333-2001 (8:30 a.m. - 5:00pm EST, M-F) for special
consideration in shipping requests.
Please contact our Customer Service department before returning any order to receive a Return Authorization Number.
A Return Authorization Number is required before attempting to return any order. Requests for returns must be made within seven (7) days of receipt of your order.
Certain items may be returned and a 25% - 50% restocking fee, plus freight and any other costs that may be incurred by atlasrestaurantsupply.com, will be applied.
Items that require fabrication upon order are generally disallowed from return. We may not accept returns of certain non-stock items, including but not limited to:
- Any item that has any signs of use. Determination of "use" are the sole discretion of www.atlasrestaurantsupply.com.
- Any item that is not in its original condition, is damaged, or is missing parts.
- Items returned without a Return Authorization Number.
Items must be properly packaged in its original packaging and all shipping must be pre-paid.
Provided the items return in an undamaged and unused condition and the above terms met, your refund, less restocking fee, will be processed.
Billing Addresses and Shipping Addresses
We do allow orders where the shipping address is different than the billing address. The shipping address must
be a physical address and not a Post Office Box or an APO/FPO address. Sometimes a shipping delay may occur
if our fraud prevention measures require further verification of the order. In some situations, we may require the
signature of the cardholder and additional information. In this event, you will receive an emailed copy of your
order, which will contain additional form fields for completion, which must be printed, completed, and returned to
www.atlasrestaurantsupply.com via fax at 317-541-1404 before your order is processed.
Multiple Shipping Addresses
We cannot ship to 2 or more addresses. You will need to process a separate order for each address.